Please make sure that all your information is accurate before checking out. As we process orders quickly, we cannot guarantee that we will be able to change the incorrect addresses. However, Dancing Zone cannot be held responsible for orders that are sent to addresses that are incorrectly entered.

If your order has not been sent out, we might be edit to change your order, please email us at info@dancingzone.no. We would be happy to cancel your order if it has not already been sent out so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.

Unfortunately, once an order is placed, our system does not allow for you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order if it has not shipped out, so that you can reorder and use your discount code.

We will gladly offer a full refund on orders within 14 days from receipt of goods. Sale items however are considered final sale and are unable to be returned for a refund or credit.

Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags.

Damaged or defective items must be reported to us within 4 days from the date of delivery. Please email us at info@dancingzone.no with your order number and images of the defective item.

We apologise for any inconvenience on receiving the wrong item. Please email us at info@dancingzone.no with your order number, images of the entire packing slip and the incorrect item. We will prioritise your order to make sure we take care of you! 

If any of the following is present, the return is subject for denial and will be sent back to you:

– Excessive wrinkling

– Detached tags

– Animal/human hair

– Deodorant marks

– Lingering odor, such as smoke or cologne

– Any visible wear or damage (make-up, stains, etc.)

Dancing Zone is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. However, we will do our best to assist customers regarding missing packages.